Cart is empty We want you to be happy with your order. If something is not right, WhatsApp us on 084 330 0005 or email helpdesk@slimunut.co.za, and we will sort it out with you. Last updated: 29 October 2026.
Changed your mind within 7 days
You may cancel an online order within 7 days of receiving it, without giving a reason. The products must be sealed and in their original packaging. Let us know within the 7 days and return the products at your own cost. We refund the full amount you paid within 30 days of your cancellation.
For health and safety reasons, we cannot take back supplements or body-care products that have been opened, unless they are faulty.
Damaged, faulty or wrong items
If your parcel arrives damaged, a product is faulty, or we sent the wrong item, tell us within 7 days of delivery and send a photo if you can. We will replace the item or refund you, whichever you prefer, and we cover the cost of returning it. Your rights under the Consumer Protection Act for faulty goods are not affected.
Other refund requests
Other refund requests are handled case by case. Products must be sealed and in their original packaging. Because of the administration involved, we may deduct a 10% handling fee, although we waive it wherever we can.
How refunds are paid
- Refunds go back the way you paid: to the same card for card payments, or to the bank account you give us for EFT payments.
- A refund can take up to 10 days to clear at your bank.
- Delivery fees are refunded when the return is our mistake (damaged, faulty or wrong items), or when you cancel within 7 days.
Questions? WhatsApp us on 084 330 0005 or email helpdesk@slimunut.co.za.