Special requests for refund will be addressed on a case-by-case basis and by the original method of payment, if validated. Please note that refunds can take up to 10 days to be cleared by the issuing bank and, due to the costs entailed, our policy is to deduct a 10% handling fee (largely we will forgo this if we can, but we do reserve the right where a lot of administration has been involved in the return for refund process). For a refund products need to be sealed and in their original packaging.